Customer Service
Have questions ?
They might be answered in our FAQ'S BELOW
.
We tried to cover just about everything you need to know.
You can also email us at: team@noteveryonescuppa.com
or fill in our contact form:
Frequently Asked Questions
01
Where can I see your Terms and Conditions?
You can see our terms and conditions at the following link, and you can also find them in the footer section of the website. This has information about shipping and all the other gubbings that are pertinent to help you feel confident making the right choice when ordering from us.
03
Can I track my order?
Yes.
Once your order has been dispatched, you'll receive an email containing your tracking number and a tracking link.
05
I've entered the wrong address.
Please contact us immediately.
If your order hasn't entered production or shipped, we'll update the address. Unfortunately, once it's been dispatched, we can't change it.
07
Which methods of payments can I use?
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. Feel free to drag and drop me anywhere you like on your page. I’m a great place for you to tell a story and let your users know a little more about you.
09
Do you ship internationally?
Yes.
We ship to most countries worldwide.
Shipping costs are calculated at checkout.
11
Can I return my order?
Yes.
Because every product is printed especially for you, we can't accept returns for:
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Wrong size ordered
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Change of mind
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Colour preference
However, if your item arrives faulty, damaged or incorrect, we'll happily replace it or issue a refund.
13
What if my item arrives damaged?
Please email us within 30 days with:
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Your order number
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Photos of the damage
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Photos of the packaging
We'll arrange a replacement or refund.
02
How long will my order take?
We use Print-on-Demand Services, meaning that every item is printed specifically for you when you place your order.
Typical times are:
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Production: 2–5 working days
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UK Delivery: 2–4 working days
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Europe: 5–10 working days
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Worldwide: 7–15 working days
We'll email you as soon as your order has been dispatched.
04
Why hasn't my order shipped yet?
Unlike traditional retailers, we don't hold stock.
Each T-shirt, hoodie or sweatshirt is printed individually after you order it, so production usually takes a few working days before shipping. Have patience it will be worth it.
06
Can I change my order?
If production hasn't started, we'll do our best.
Once printing begins we're unable to change:
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Size
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Colour
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Design
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Delivery address
08
I forgot to use my discount code
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. Feel free to drag and drop me anywhere you like on your page. I’m a great place for you to tell a story and let your users know a little more about you.
10
My tracking hasn't updated.
Tracking can occasionally take 24–48 hours to update after dispatch.
If there's still no movement after several days, please get in touch.
12
My parcel says delivered but I haven't received it.
Please:
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Check with neighbours
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Check any safe places
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Contact your local delivery office
If you still can't locate it, contact us and we'll investigate.
14
I received the wrong item.
Sorry!
Please send us:
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Your order number
-
A photo of what you received
We'll sort it as quickly as possible.